{"id":20106,"date":"2024-05-15T08:59:22","date_gmt":"2024-05-15T13:59:22","guid":{"rendered":"https:\/\/preloveyou.com\/?page_id=20106"},"modified":"2026-02-04T12:43:28","modified_gmt":"2026-02-04T17:43:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/staging.preloveyou.com\/stage\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Got questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019re here for you!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy credits? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Prelove You believes wholeheartedly in the circular system, and that means encouraging our users to give as well as take. Pro tip: start thinking of your unwanted clothes as currency\u2014then get into the habit of clearing out your kids\u2019 closets as often as possible!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for my items to be assessed? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Our grading process takes 5-7 business days.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens to clothes that don\u2019t make the grade? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We love that you\u2019re buying into a better future for the planet. That\u2019s why we award 1 credit to each item that doesn\u2019t meet our wear-again criteria. And, rest assured, your item won\u2019t end up in landfill. We\u2019ve partnered with the folks at the brilliant non-profit, Green Tree Textile Recycling, to ensure it is upcycled responsibly.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any items you don\u2019t accept? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. We don\u2019t accept pre-worn socks and underwear for hygiene purposes. And, while we don\u2019t accept hair accessories (like headbands and barrettes), we do accept hats.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho pays for the shipping cost to send in unwanted clothes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Lite<\/strong> members cover shipping costs.<\/span><\/p>

\u00a0<\/p>

Luxe<\/strong> members receive one prepaid shipping kit per month.<\/span><\/p>

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Limitless<\/strong> members can request unlimited prepaid kits as needed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho pays for shipping costs when I buy clothes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It depends on your membership level\u2026<\/span><\/p>

\u00a0<\/p>

Lite covers all shipping costs<\/span><\/p>

Luxe pays a $9.95 flat fee<\/span><\/p>

Limitless gets free shipping!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does shipping take? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Average ship time is up to 5 days, depending on where you live in the US (unless you pay for expedited)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if the clothes I buy don\u2019t fit? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
That\u2019s the beauty of Prelove You! Send them back with your next haul, and earn more credits to spend. Unlike traditional rental services, you can hang onto items for as long as you like.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Anything else we haven\u2019t covered? <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019d love to hear from you. <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Email us at hello@preloveyou.com<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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READY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TO DIVE IN?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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